ShipBob is a global omni-fulfillment solution trusted by thousands of brands to ship orders from everywhere their customers shop.
Connecting Triple Whale and ShipBob will allow you to get an accurate net profit on Triple Whale, and watch your most important shipping metrics.
Integrating with ShipBob
Step 1:
In your Triple Whale account, navigate to Settings in your left-hand panel, then click Integrations
Find ShipBob and click Connect
You will now be redirected to ShipBob. Follow the auth flow to connect.
Step 2 (optional): Selecting the shipping cost calculation date
By default, the shipping costs are calculated according to the shipments' label creation date. So if the order was placed on January 1st, but the shipping label was created on Jan. 2nd, the shipping cost for that order would be displayed in Triple Whale as if it took place on Jan. 2nd.
You have the option to change the setting so that the shipping cost will be calculated according to the order date. So in the example provided above, the shipping cost would appear in Triple Whale as having taken place on Jan. 1st (instead of Jan. 2nd). You can adjust this setting by following these instructions.
Click 'Manage' on the ShipBob integration on the integrations page
Click the settings gear
Choose the relevant option from the dropdown and click save.
ShipBob Data in Triple Whale
Once you are connected, ShipBob data will start flowing into the Triple Whale app. Your shipping costs will be used for your net profit calculation, and you can see it in the breakdown:
In addition, navigate to the ShipBob section on the summary page to keep track of your most essential shipping metrics:
Since it takes some time for shipments to be processed by ShipBob, Triple Whale will provide you with an estimated cost for orders which have not been fulfilled yet. In order to get an estimation, navigate to the Cost Settings page, and under Shipping, add your flat costs per country or order: