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How to Uninstall the Triple Pixel from a Shopify Store
How to Uninstall the Triple Pixel from a Shopify Store

If you need to uninstall the Triple Pixel for any reason, the following instructions will help you remove it from your site.

K
Written by Kellet Atkinson
Updated over 4 months ago

Uninstalling the Triple Pixel can be done by removing the pixel script from the following places:

  • Online store pages (the uninstall method for Online Store pages will depend on which install method you chose)

  • Checkout Pages

  • Any additional pages (html pages / third party pages) where the snippet was installed manually


Removing the Pixel from your Online Store Pages

For customers who previously used Triple Pixel Auto-Install

Shopify has deprecated the ability for third parties to modify liquid theme files via the API, so if you previously used Triple Whale's Auto-Install option and now wish to remove the Triple Pixel, you must remove it manually from your liquid theme files.

To remove the pixel snippet from your theme:

  • Navigate to your Shopify Admin home page

  • Click on Online Store > Themes

  • On your active theme, click the "..." icon, and select Edit Code

  • Inside your theme code editor, open the theme.liquid file

  • Locate the Triple Pixel script and delete it

  • Click Save

For customers using the Triple Pixel Theme App Embed

To remove the Triple Pixel from your online store:

  • Navigate to your Shopify Admin home page

  • Click on Online Store > Themes

  • On your active theme, click Customize

  • Inside your theme editor, click on the App Embeds icon

  • Locate the Triple Pixel app embed and toggle it off

  • Click Save


Removing the Pixel from your Checkout

When you install the Triple Pixel via the in-app onboarding flow, Triple Whale automatically inserts the pixel snippet on your Order Confirmation page in the Additional Scripts section.

Automatically Uninstall via the Triple Whale Pixel Settings page

  • Navigate to your Pixel Settings page in Triple Whale

  • Scroll to the Installation Status section

  • Find the Checkout indicator and click the Uninstall button

    • Triple Whale will attempt to automatically remove the script from your Order Status page Additional Scripts

Manually Uninstall

  • Navigate to your Shopify Admin home page

  • Click on Settings > Checkout

  • Scroll down to the Order Confirmation section and locate the Additional Scripts field

  • Remove the Pixel snippet

  • Click Save

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