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Moby Memory

Now agents can adapt and learn

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Written by Yirmi Rubin

Overview

Memory is now available to Moby in chat. This unlocks a new world where Moby grows with you and learns to be a more collaborative teammate.


Key Benefits

  1. Prompt Moby to remember specific things about you or your business, and they will automatically be incorporated into any future conversations that are relevant

  2. Moby will also identify things that he thinks he should remember, even when unprompted

Get Connected

  1. To instruct Moby to save a memory, all you have to do is say “remember this” before or after something of importance to you

  2. To review and manage what memories Moby is holding, visit the settings page and click on Memories. From here you can delete individual memories or turn memory off altogether.

Best Practices

  1. Only ask Moby to remember things that will be relevant on an enduring basis

  2. You can check whether Moby has incorporated memory when formulating any response by opening the “thought process”

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