Triple Whale

A quick index of the most frequent questions customers ask about the Agent sunset and the migration to Moby 2 Automations. Each question links to its own short answer. If your question isn't listed, check the Troubleshooting hub or open a support chat.

<a href="https://kb.triplewhale.com/en/articles/14718330-when-are-triple-whale-agents-being-sunset">When are Triple Whale Agents being sunset?</a>

<a href="https://kb.triplewhale.com/en/articles/14718335-can-i-keep-using-my-agents-until-the-last-minute">Can I keep using my Agents until the last minute?</a>

<a href="https://kb.triplewhale.com/en/articles/14718337-what-if-i-don-t-have-time-to-migrate-everything-before-sunset">What if I don't have time to migrate everything before sunset?</a>

- <a href="https://kb.triplewhale.com/en/articles/14718330-when-are-triple-whale-agents-being-sunset">When are Triple Whale Agents being sunset?</a>
- <a href="https://kb.triplewhale.com/en/articles/14718335-can-i-keep-using-my-agents-until-the-last-minute">Can I keep using my Agents until the last minute?</a>
- <a href="https://kb.triplewhale.com/en/articles/14718337-what-if-i-don-t-have-time-to-migrate-everything-before-sunset">What if I don't have time to migrate everything before sunset?</a>

<a href="https://kb.triplewhale.com/en/articles/14718345-do-i-have-to-rebuild-my-agents-from-scratch">Do I have to rebuild my Agents from scratch?</a>

<a href="https://kb.triplewhale.com/en/articles/14718323-where-do-i-find-all-my-agents">Where do I find all my Agents?</a>

<a href="https://kb.triplewhale.com/en/articles/14718350-will-my-automation-output-match-what-my-agent-was-producing">Will my Automation output match what my Agent was producing?</a>

- <a href="https://kb.triplewhale.com/en/articles/14718345-do-i-have-to-rebuild-my-agents-from-scratch">Do I have to rebuild my Agents from scratch?</a>
- <a href="https://kb.triplewhale.com/en/articles/14718323-where-do-i-find-all-my-agents">Where do I find all my Agents?</a>
- <a href="https://kb.triplewhale.com/en/articles/14718350-will-my-automation-output-match-what-my-agent-was-producing">Will my Automation output match what my Agent was producing?</a>

<a href="https://kb.triplewhale.com/en/articles/14718355-do-automations-use-credits-the-same-way-agents-did">Do Automations use credits the same way Agents did?</a>

<a href="https://kb.triplewhale.com/en/articles/14718342-will-i-lose-my-agent-prompts-when-agents-are-sunset">Will I lose my Agent prompts when Agents are sunset?</a>

- <a href="https://kb.triplewhale.com/en/articles/14718355-do-automations-use-credits-the-same-way-agents-did">Do Automations use credits the same way Agents did?</a>
- <a href="https://kb.triplewhale.com/en/articles/14718342-will-i-lose-my-agent-prompts-when-agents-are-sunset">Will I lose my Agent prompts when Agents are sunset?</a>

For specific migration errors and delivery issues, see the Troubleshooting hub:<a href="https://kb.triplewhale.com/en/articles/14718359-agent-to-automation-migration-isn-t-working-troubleshooting"> Agent to Automation migration isn't working, troubleshooting</a>.

For capability differences, see the Reference:<a href="https://kb.triplewhale.com/en/articles/14718219-agents-vs-automations-what-s-different"> Agents vs. Automations: what's different?</a>

For anything else, open a support chat from the help widget in Triple Whale.

- For specific migration errors and delivery issues, see the Troubleshooting hub:<a href="https://kb.triplewhale.com/en/articles/14718359-agent-to-automation-migration-isn-t-working-troubleshooting"> Agent to Automation migration isn't working, troubleshooting</a>.
- For capability differences, see the Reference:<a href="https://kb.triplewhale.com/en/articles/14718219-agents-vs-automations-what-s-different"> Agents vs. Automations: what's different?</a>
- For anything else, open a support chat from the help widget in Triple Whale.

<a href="https://kb.triplewhale.com/en/articles/14717594-triple-whale-agents-are-being-sunset">Triple Whale Agents are being sunset</a>

<a href="https://kb.triplewhale.com/en/articles/14718290-how-to-convert-your-agents-to-moby-2-automations">How to convert your Agents to Moby 2 Automations</a>

<a href="https://kb.triplewhale.com/en/articles/14718243-how-to-enable-moby-2-on-your-store">How to enable Moby 2 on your store</a>

<a href="https://kb.triplewhale.com/en/articles/14717974-moby-2-automations">Moby 2 Automations</a>

<a href="https://kb.triplewhale.com/en/articles/14718230-your-agent-migration-path">Your Agent migration path</a>

- <a href="https://kb.triplewhale.com/en/articles/14717594-triple-whale-agents-are-being-sunset">Triple Whale Agents are being sunset</a>
- <a href="https://kb.triplewhale.com/en/articles/14718290-how-to-convert-your-agents-to-moby-2-automations">How to convert your Agents to Moby 2 Automations</a>
- <a href="https://kb.triplewhale.com/en/articles/14718243-how-to-enable-moby-2-on-your-store">How to enable Moby 2 on your store</a>
- <a href="https://kb.triplewhale.com/en/articles/14717974-moby-2-automations">Moby 2 Automations</a>
- <a href="https://kb.triplewhale.com/en/articles/14718230-your-agent-migration-path">Your Agent migration path</a>

Answers to common questions about the transition from Agents to Moby 2 Automations.

Agent sunset, FAQ.

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Agent sunset, FAQ.

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When are Triple Whale Agents being sunset?

Can I keep using my Agents until the last minute?

What if I don't have time to migrate everything before sunset?

Do I have to rebuild my Agents from scratch?

Where do I find all my Agents?

Will my Automation output match what my Agent was producing?

Do Automations use credits the same way Agents did?

Will I lose my Agent prompts when Agents are sunset?

Agent to Automation migration isn't working, troubleshooting

Agents vs. Automations: what's different?

Triple Whale Agents are being sunset

How to convert your Agents to Moby 2 Automations

How to enable Moby 2 on your store