Overview
Connect Moby to Slack so your team can use Moby 2 from your Slack workspace and bring Triple Whale shop data into Slack conversations.
Before you begin
Make sure you have access to the Triple Whale account and Slack workspace you want to connect.
Connecting Moby to Slack
In Triple Whale, go to Settings
Under AI Settings click on Moby
Click on the Add to Slack button
Review the Slack workspace you want to connect from drop down.
If not shown sign into Slack using "+ Add another workspace)
Click Allow for the app permissions
Redirect will go back to Triple Whale App and. a "Slack connected successfully!" prompt appears
Add Moby to Slack Channels
Once Slack connection is successfull the next step is to add Moby to the appropriate channels. Moby generally cannot see private channel content unless invited.
In Slack, go to desired channel
#channel-nameIn channel invite Moby to channel by typing message
/invite @MobyOnce Moby has joined we can post prompts in channel for Moby
Verify the connection
The connection is working when Moby responds in Slack and can answer a question using the connected Triple Whale shop context.
Troubleshooting pointer
If Moby does not respond in Slack, see Moby is not responding in Slack.
Related questions
Who can connect Moby to Slack?
Can more than one Slack workspace connect to a Triple Whale account?
Can one Slack workspace use Moby with multiple Triple Whale shops?
How do I disconnect Moby from Slack?
Where do Moby’s Slack replies appear?