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Billing Groups and Shared Credits

Learn how businesses in the same billing group use one shared credit allowance while keeping usage visible by business.

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Written by Kassandra Villa Arroyo

TL;DR

A billing group has one subscription and one shared wallet of usage credits. Every business in the billing group draws from that allowance.

Credit usage remains associated with the business, user, feature, or action that consumed it, even though the remaining balance is managed across the billing group.

Overview

Billing groups are designed for agencies, multi-brand organizations, and other customers that manage multiple businesses under one subscription.

Instead of assigning a separate credit balance to every business, the billing group holds the plan, usage limits, and shared credit wallet. Businesses within the group can use eligible credit-based features, and their usage is deducted from the same balance.

This structure makes it possible to use the full credit allowance across the billing group, even when usage varies between businesses.

Key terms

Term

Definition

Billing group

A group of businesses that share one Triple Whale subscription.

Business

An individual Triple Whale business connected to the billing group.

Shared wallet

The billing group’s total pool of available usage credits.

Usage credits

Credits consumed when an eligible credit-based feature or action is used.

Usage ledger

The record of which business, user, feature, or action consumed credits.

Allowance

The number of credits included with the billing group’s plan for a given usage period.

How shared credits work

The billing group owns:

  • The Triple Whale subscription

  • The plan and included allowance

  • The usage limits

  • The shared credit wallet

Each business attached to the billing group can consume credits from that wallet, subject to the group’s plan and permission rules.

When a business uses an eligible credit-based feature:

  1. The usage is associated with the business, user, feature, or action that consumed it.

  2. The credits are deducted from the billing group’s shared wallet.

  3. The billing group’s remaining balance is updated.

The balance is shared, but usage attribution remains available by business.

Example

An agency has a billing group with:

  • 10 businesses

  • 100,000 monthly usage credits

During the month:

  • Business A uses 30,000 credits.

  • Business B uses 20,000 credits.

The billing group has 50,000 credits remaining.

The default model does not assign separate allowances to Business A and Business B. All 100,000 credits are available across the billing group.

Billing group usage

Credits

Monthly allowance

100,000

Business A usage

30,000

Business B usage

20,000

Remaining group balance

50,000

How credits refresh

If the billing group’s plan includes a recurring credit allowance, the shared wallet refreshes or resets according to that plan.

All businesses in the group consume from the renewed allowance together. Usage limits, credit exhaustion, and any applicable overages are handled at the billing-group level rather than separately for each business.

When businesses join or leave a billing group

A business that joins a billing group receives access to the group’s shared wallet, subject to the plan and applicable permissions.

If a business leaves the billing group, it no longer draws from that group’s wallet. The business will need its own subscription and credit wallet to continue using credit-based features.

Why shared credits are useful

Credit usage is rarely distributed evenly across every business. One business may have heavier usage during one month, while another may use fewer credits.

A shared wallet allows agencies and multi-brand customers to direct the billing group’s allowance toward the businesses that need it. This removes the need to maintain a separate credit balance for every business and helps the group use its full entitlement.

Important to know

  • The credit balance is managed at the billing-group level.

  • Usage remains reportable by business.

  • Eligible credit-based usage is deducted from the shared wallet.

  • Plan limits and credit exhaustion apply across the billing group.

  • Businesses do not receive separate credit allowances under the default shared-wallet model.

Related questions

  • How can I see which business used my billing group’s credits?

  • What happens when a billing group runs out of credits?

  • When does my billing group’s credit allowance refresh?

  • What happens to credits when a business leaves a billing group?

  • How do I add a business to an existing billing group?

  • Can I assign a credit limit to an individual business?

  • Which Triple Whale features consume usage credits?

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