Access Billing & Invoices
Accessing your invoices and updating your billing information in Triple Whale is now easier than ever. To get started, head to Settings > Invoices.
Update Customer Billing Information
To add or edit the Customer Details that are included on your invoice, go to Settings > Billing > Update Billing Information.
NOTE: Changes to Customer Billing Details will affect every shop being paid for by this user. Make sure you intend to update this information on all Triple Whale subscriptions that you pay for, prior to making this change.
We understand that some businesses must include a Tax ID on all receipts for their accounting purposes. To add a Tax ID, simply select your country from the drop-down menu and add the ID underneath. Click Save to ensure this information is reflected on your next invoice.
You can include more than one tax ID on your invoice. The information added to the customer details will appear on your invoice as shown below.
Update Payment Method
To update your payment method, click Update Payment Method and enter the new Card or Bank Account information. When complete, click Submit.
Review Subscription Plan
Curious about what’s included in your plan? Head to Settings > Plans to view your current plan, upgrade, and explore available options. From there, you can easily manage your subscription details—including product, price, and status—making plan changes quick and seamless.
Loving Triple Whale? Save over 15% by switching your subscription to annual billing!
Frequently Asked Questions
1. How can I change the recipient of all our invoices?
To update the recipient for all future invoices, in your Triple Whale account, go to Settings > Billing > Update Billing Information. These changes will apply to all future invoices only.
2. How do I change the credit card on file?
Visit Settings > Billing and click Update Payment Method.
3. Can I pause my subscription?
If you signed up for Triple Whale with a 12-month contract, you will be unable to pause your subscription throughout that duration. If you are not on a 12-month contract, you can downgrade to our free Founders Dash plan, which allows limited access to basic dashboards without losing any of your tracked data. If you need to remove or limit access to the dashboard for some or all users on your account, you can modify User Permissions in Store Settings.
4. If I cancel my account, will I still have access to my data?
We’re sorry to see you go! If you’re experiencing any issues with Triple Whale, our team would love the opportunity to help resolve them before you make a final decision.
If you choose to cancel your subscription, please note that we require 30 days’ notice prior to cancellation.
This means:
Your subscription will remain active for 30 days after your cancellation request is submitted.
You will continue to have full access to your Triple Whale account during this 30-day notice period.
Billing will continue through the end of the notice period.
After the 30 days, your subscription will be fully canceled and you will not be charged again.
If you have questions about your billing cycle or notice period timing, please reach out to our Support team. Please note: Subscription cancellations require 30 days’ notice.
5. My pricing doesn't look right based on my current revenue. How do you determine the annual revenue of a shop?
Triple Whale pricing is based on your shop's
Order Revenueover the last 365 days. By contrast, pricing is not based on your shop's reportedTotal Salesmetric, which excludes Returns revenue. For a deeper understanding of how metrics are calculated and represented in Triple Whale, see our Data Library.