Customer Retention
Learn how to analyze customer segments, cohorts, LTV, retention performance, product behavior, and add-ons like Sonar Send and Retention Add-On.
By Triple and 2 others3 authors11 articles
Customer Segments
Build and analyze customer segments based on behavior, purchase history, and value.
Customer SegmentsCustomer Segments let you group customers based on their behavior, attributes, and purchase history—all powered by Triple Pixel data.
Cohort Analysis
Track how groups of customers perform over time so you can understand repeat behavior and retention trends.
Customer CohortsTracking the LTV within cohorts of your marketing channels is vital for making informed ad spend decisions for your company.
Sonar Send: Flow Enrichment
Send enriched customer and event data to your retention tools for better targeting and personalization. Available as a paid add-on.
Dynamic Event Property Reference Guide For Sonar-Powered Klaviyo FlowsQuick reference guide for commonly used dynamic variables in Klaviyo messages. Broken out by event.
Enabling Klaviyo Data Enrichment via Sonar SendA step by step guide to enabling your Sonar Send -> Klaviyo integration.
Manually Creating your Sonar-Powered Flows in KlaviyoFinal steps for setting up Sonar Send x Klaviyo
Manually Creating Your Sonar-powered Journeys in AttentiveThis document shows how to build custom Attentive journeys (flows) triggered by the Sonar events that Triple Whale sends.
Enabling Attentive Data Enrichment via Sonar Send
Email & SMS Attribution (Beta)
Measure how email and SMS influence customer revenue and retention. Available in Beta for eligible accounts.
Email & SMS Attribution Table