Overview
The Account Owner in Triple Whale is the primary user with full administrative control over the account, including billing, permissions, and key settings.
How to Transfer Ownership
Step 1: Add the New Owner as a User
If the new owner is not already in the account:
Log into Triple Whale
Go to Settings
Navigate to Team / Users
Click Invite New Team Member, enter their email, and send the invite.
The user must create an account and be added before ownership can be transferred.
Step 2: Assign the New Owner
If you are the current owner:
Go to Settings → Team / Users
Find the user
Update their role to Owner
This will transfer full ownership to that user.
If You Bought or Acquired a Store
If you purchased a store from someone else:
You’ll need to work with the previous owner to gain access to the Triple Whale account
The previous owner should either:
Add you as a user and transfer ownership, or
Share access so you can update the account
If you cannot reach them, you may be able to reset the password using the owner’s email, depending on access to that inbox.
Can Triple Whale Transfer Ownership?
For security reasons, Triple Whale cannot transfer account ownership without approval from the current owner.
If you’re locked out:
The current owner must help grant access or transfer ownership
This ensures account data and billing access remain secure
If the Owner Has Left the Business
If the current owner is no longer with the company and cannot be contacted:
Reach out to support via the in-app chat bubble or at [email protected] to begin a verification process
Our team will review the request and guide you through the next steps
This may include verifying:
Business ownership
Domain access
Store/Shopify admin access
Requesting Help from Support
If you need assistance, please provide:
Store URL
Current owner’s email (if known)
New owner’s email
Context for the request
Important Notes
Only one Account Owner can exist at a time
Ownership includes full control over billing and permissions
We recommend using a company-owned email (not an individual employee)