This integration is currently under partner review.
Issue
You connected ChatGPT Ads to Triple Whale, but no data (spend, impressions, or clicks) appears on your Summary page or in the ChatGPT Ads widget.
Applies to
Triple Whale accounts with the ChatGPT Ads integration connected.
Causes and fixes
1. The data is still syncing
Newly connected data can take a short time to appear. Wait a few minutes after connecting, then refresh.
2. No active campaign in ChatGPT Ads
The integration requires at least one active campaign.
Log in to ChatGPT Ads Manager.
Confirm you have at least one active campaign.
Return to Triple Whale and refresh.
3. The wrong API key was used
The key must come from ChatGPT Ads Manager, not the standard OpenAI platform.
In ChatGPT Ads Manager, go to Settings > General > API Keys.
Create or copy the correct key.
In Triple Whale, reconnect the integration with the correct key.
Log in to your Triple Whale account
Go to Data, then open Integrations
Search for ChatGPT Ads in the integrations list
Click Connect on the ChatGPT Ads card
Paste your API key into the connection field
Click Save
4. The connection needs a refresh
If the steps above do not resolve it, disconnect and reconnect the integration.
Click on Data
Select Integrations
Click Disconnect on the ChatGPT Ads integration
Still need help?
Contact Triple Whale support.