Issue
You connected ChatGPT Ads to Triple Whale, but your platform-reported ChatGPT Ads metrics do not appear on the Summary page.
This article applies when data from the native ChatGPT Ads integration is missing. If ChatGPT Ads spend and delivery metrics appear but Triple Whale-attributed sessions, orders, or revenue are missing, review your Triple Whale UTM setup instead. See Do I still need UTMs if I connect ChatGPT Ads?
Applies to
Triple Whale accounts with the ChatGPT Ads integration connected.
Causes and fixes
1. The data is still syncing
Newly connected data can take a short time to appear. Wait a few minutes after connecting, then refresh.
Recent spend can take longer to appear
ChatGPT Ads spend can become available later than clicks and impressions, even when your integration is already connected and receiving data.
Recent spend may remain incomplete for roughly a day while the provider makes it available. Triple Whale automatically refreshes recent data, so treat today’s and yesterday’s spend as provisional and check again after it has had time to update.
This delay does not necessarily indicate a connection issue. You do not need to disconnect and reconnect solely because recent spend is incomplete. The timing can vary; this is not a guarantee that every discrepancy will resolve within 24 hours.
2. Check the selected date range
Confirm that the date range on your Summary page includes a period when your ChatGPT Ads campaigns were actively delivering.
If no campaigns delivered during the selected period, the ChatGPT Ads widget may show zero values.
3. There is no active campaign in ChatGPT Ads
At least one active campaign must exist in your ChatGPT Ads account to complete the connection.
Log in to ChatGPT Ads Manager.
Confirm you have at least one active campaign.
Return to Triple Whale and refresh.
4. The wrong API key was used
The ChatGPT Ads Manager key is separate from the standard OpenAI platform API key. Generate the key from ChatGPT Ads Manager.
In ChatGPT Ads Manager, go to Settings > General > API Keys.
Create a new key or copy an existing ChatGPT Ads Manager key.
In Triple Whale, go to Data > Integrations.
Find the ChatGPT Ads integration and click Disconnect.
Search for ChatGPT Ads in the integrations list.
Click Connect on the ChatGPT Ads card.
Paste your ChatGPT Ads Manager API key.
Click Save.
Wait a few minutes, then refresh your Summary page.
5. The connection needs a refresh
If data remains missing after you have ruled out the causes above, disconnect and reconnect the integration. If only recent spend is incomplete while clicks and impressions are appearing, allow time for the provider’s spend data to update first.
In Triple Whale, go to Data > Integrations.
Find the ChatGPT Ads integration and click Disconnect.
Search for ChatGPT Ads in the integrations list.
Click Connect on the ChatGPT Ads card.
Paste the API key generated in ChatGPT Ads Manager.
Click Save.
Wait a few minutes, then refresh your Summary page.
Still need help?
If your ChatGPT Ads metrics still do not appear, contact Triple Whale support.